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The ProAktive Self Build scheme is administered by ProAktive Ltd. Reg No. 4323903. Authorised and regulated by the Financial Conduct Authority. Reg, No. 310148
Consumers wishing to complain about a policy sold online or by email, can register the complaint using the Online Dispute Resolution platform (ODR) at ec.europa.eu/consumers/odr/
If you cannot settle your complaint with us, eligible complainants may be entitled to refer it to the Financial Ombudsman Service for an independent assessment. The FOS Consumer Helpline is on 0800 0234567 and their address is: Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Website: www.financial-ombudsman.org.uk/